FAQ 2017-09-14T14:10:27+00:00

Frequently Asked Questions About Car Spare Parts in Dorset

Buying car spare parts couldn’t be simpler with Dorset Auto Spares. Our expert team are able to offer an exceptional service throughout the UK from Dorset, providing a huge range of products for you to choose from at competitive prices. Below are some of our frequently asked questions; if you have any other questions about our auto spares service or products please don’t hesitate to get in touch via phone or in your local branch.

Our customer service team are available:

Monday – Friday 8am – 5.30pm

Saturday 8.30am – 1pm

If you aren’t sure if we stock a car spare parts item, or you’re having difficulty finding something on our website, please don’t hesitate to get in touch by either calling our customer service team or contacting your local Dorset Auto Service branch. We are always happy to help.

Yes, we have a huge range of stock available in our warehouse, such as all service parts and auto spares for your vehicle as well as body parts, alternators, starter motors, exhausts, engine parts eg gaskets, valves, cambelts, shock absorbers, springs etc. Anything we may not have, we can quickly source for you.

We don’t sell windscreens, tyres/wheels or anything in the internal driving area of your car e.g seats, mats or car stereos. We also avoid any extra mods such as those you may class as “Boy-Racer” in nature. We sell the equivalent parts to those that were on your vehicle originally.

Our key suppliers are Bosch and Valeo. We pride ourselves on our good relationships with our suppliers, ensuring we can source the best possible quality auto spare products for your needs throughout the UK from Dorset.

These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods (“Goods”) and services (“Services”). Please read these terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these terms.

You should retain a copy of these terms for future reference.

  2. The Goods and Services are provided by Dorset Auto Spares Limited (“we/us/our”)
  3. Dorset Auto Spares LTD company is registered in England and Wales and our registered office and main trading address at Units 2-4 Riverside Park, Wimborne, Dorset BH21 1QU
  4. Our registered company number is 2155098 and our VAT registration number is 887 1334 95
  5. Should you which to contact us please email info@dorsetautospares.com or call 01202 857190

2.1 You acknowledge that:

By placing an order with us, you warrant that:

you are legally capable of entering into binding contracts if you are a Consumer, you are at least 18 years old; you are resident in the United Kingdom; the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading.


3.1 These terms and conditions apply to all sales of Goods and/or Services provided by us to you.

3.2 No contract for the supply of Goods and/or Services (“Contract”) will come into existence until we despatch the Goods, send you an email confirming that your Goods have been despatched or start performing the Services (whichever is the earlier).

3.3 If you purchase Goods and/or Services by any means other than via our website, the Contract will not come into existence until either your order (however given) is accepted by the earliest of our written acknowledgement of order, delivery of the Goods or performance of the Services.

3.4 Each order for Goods and/or Services by you to us will be deemed to be an offer by you to purchase Goods and/or Services subject to these terms. Each order placed by you to us for Goods and/or Services and accepted by us will constitute a separate contract.

3.5 You must ensure that the terms of your order and any applicable specification are complete and accurate.

3.6 These terms will be incorporated in the Contract to the exclusion of all other terms and conditions. They supersede all prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract whether written or oral.

3.7 No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.


4.1 Technical specifications are approximations unless specifically stated otherwise, technical specifications are solely provided by the manufacturer.


5.1 You may cancel a Contract at any time within 7 working days, beginning on the day after you receive the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy which is available on request. This right of cancellation does not apply to any Goods personalised or made to your specification

5.2 To cancel a Contract, you must inform us prior to the return of goods. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.3 Details of how to exercise this right of cancellation can be obtained by calling the telephone number shown on the documents accompanying the Goods.

5.4 Nothing in this clause affects your statutory rights.


6.1 The prices of the Goods and Services will be as quoted on the website. The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).

6.2 The prices that you pay for the Goods and Services will be those ruling (in the case of Goods) at the time of. This clause will not apply to orders placed by you which have been acknowledged orally or in writing by us in which case the prices quoted on the acknowledgement will apply.

6.3 We list prices inclusive of VAT.

6.4 Delivery costs will be quoted at the time you place your order for Goods.

6.5 You acknowledge that we stock a large number of Goods and list a large number of Services. It is always possible that, despite our best efforts, some prices may be incorrectly listed. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods or started performance of the Services, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.


7.1 Payment of invoices will be made in full to us without deductions or set-off in cash/guaranteed cheque/credit or debit card when order is placed.

7.2 Payments by credit or debit card will only be accepted where the card holder is present in person at our premises or where the card in question has been verified on our website.


8.1 The Goods are delivered to you when we make them available to you at a delivery point agreed by us and confirmed by you at the time of order.

8.2 Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavours to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 30 days late.

8.3 The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

8.4 We will not be liable for any non-delivery of Goods (even if caused by our negligence) unless written notice is given to us within 10 days of the date when the Goods would in the ordinary course of events have been received.

8.5 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid.

8.6 Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such Goods to us in accordance with clause 11, we will at our sole discretion replace such Goods, issue you with a credit note for the price of such Goods or refund the price paid for such Goods. The provisions of this clause 8.6 set out your sole remedy in such circumstances.


9.1 Risk in the Goods passes when they are delivered to you.

9.2 For the purpose of section 9 of the Sale of Goods Act 1979 we will transfer only such title or rights in respect of the Goods as we have and if the Goods are purchased from a third party will transfer only such title or rights as that party had and has transferred to us.


10.1 Each of the Goods are supplied with the benefit of a warranty given by the Goods’ manufacturers (details of which will be provided to you with the

Goods or otherwise on request (“the Warranty”)) provided that you comply with the conditions set out in clause 13.2 as well as any provided with the Warranty (“Warranty Conditions”).

10.2 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must return such Goods to us. We will repair (or at our option) replace such Goods with the same or superior Goods, without charge. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.

10.3 Your sole remedy in respect of a failure of the Goods to comply with the Warranty as set out in the Warranty Conditions.

10.4 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.

10.5 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.


When you return Goods to us:

11.1 because you cancelled the Contract in accordance with clause 5 (Consumer Rights), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case we will refund the price of the Goods to be returned in full, including the cost of sending the Goods to you. However, you will be responsible for the cost of returning the Goods to us;

11.2 for any other reason, we will examine the returned Goods and will notify you via e-mail within a reasonable time of any refund to which you are entitled. We will usually process the refund due to as soon as possible thereafter. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions.

11.3 We will normally refund any money received from you using the same method originally used by you to pay for your purchase.


12.1 Where service exchange units are purchased, you will be invoiced with a sum referred to as a “surcharge” which is in respect of the old unit that you may return to us. If the old unit is returned within 14 days from delivery date a refund will be issued by us in respect of the “surcharge”.


13.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:

13.1.1 any breach of these terms; and

13.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

13.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.

13.3 Nothing in these terms excludes or limits our liability:

13.3.1 for death or personal injury caused by our negligence;

13.3.2 under section 2(3) of the Consumer Protection Act 1987;

13.3.3 for fraud or for fraudulent misrepresentation; or

13.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

13.4 Subject to clause 19.3, we will not be liable to you for:

13.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;

13.4.2 loss of profit;

13.4.3 loss of business;

13.4.4 loss of income or revenue;

13.4.5 loss or corruption of or damage to data;

13.4.6 waste of management or office time; or

13.4.7 depletion of goodwill.

13.5 Subject to clause 13.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.


14.1 we will not be obliged to supply any Goods and Services ordered by you unless already paid for; and

14.2 The termination of this Contract will not affect the respective rights and liabilities of each of the parties thereto which accrued prior to such termination nor any provisions which either expressly or impliedly are to remain in operation after termination.


15.1 We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors outside our control.


16.1 This Contract will be governed by English law and you consent to the non-exclusive jurisdiction of the English courts in all matters regarding it.


17.1 Each of our rights or remedies under the Contract is without prejudice to any other right or remedy that we may have whether under the Contract or not.

17.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision will continue in full force and effect.

17.3 Failure or delay by us in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of our rights under the Contract.

17.4 Any waiver by us of any breach of, or any default under, any provision of the Contract by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.

17.5 Neither of us intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.